Privacy Policy
Last updated 20 September 2026
ValoAssist reads your screen in order to work, and none of what it reads ever leaves your computer. This page says exactly what that means, and what is held once the product is on sale.
01Who is responsible
The data controller is the sole proprietor operating ValoAssist, established in Slovenia, European Union. Contact: support@valoassist.com.
02What the application does with your screen
This is the part most people want answered, so it comes first.
- The app captures your screen only when you press one of its hotkeys. There is no background monitoring and no continuous recording.
- A capture is processed in memory, on your own computer, and then discarded. It is never uploaded and we never receive it.
- Released builds keep no screenshots at all. A diagnostic capture exists for development and is disabled in any released build — it cannot be switched on by a setting or an environment variable in a build you download.
- The app writes a plain-text log on your own machine, in your Windows local application data folder, recording things like which map was read and how long a lookup took. It stays there, it is never sent anywhere, and it contains no screen content.
- We collect no gameplay data, no statistics about how you play, and no telemetry.
If you choose to send us a log or a screenshot yourself when reporting a problem, we use it only to investigate that problem.
03What is held once you subscribe
- Payment details are held by the payment provider, not by us. It is the merchant of record and we never see your card number. We see limited billing information such as your subscription status, your country and an invoice reference.
- An email address or licence key, so an active subscription can be told from an expired one.
- A hashed device identifier, so a subscription can be limited to a reasonable number of machines. It is stored as a one-way hash, never as raw hardware identifiers.
- Support correspondence, if you write to us.
We do not sell personal data, we do not share it for advertising, and there is no advertising in the product.
04What is true today
As of the date at the top of this page, ValoAssist is not on sale. There are no customer accounts, no subscriptions, and no customer data of any kind. The section above describes what will be held once the product is released.
05This website
This site sets no cookies, runs no analytics and carries no tracking scripts.
It makes no third-party requests at all. The typeface is served from this site rather than from Google Fonts, so loading a page sends your IP address to nobody but our own host.
Our hosting provider keeps ordinary server request logs, including IP addresses, for security and abuse prevention. If you email us, your message and your address sit in our email provider's systems.
06Why we are allowed to hold it
- To perform our contract with you — account, subscription status and device activation. Without these the product cannot be delivered.
- Legal obligation — invoices and accounting records, which tax law requires us to keep.
- Legitimate interests — preventing fraud and the sharing of subscriptions, and keeping the service secure.
07How long it is kept
Account and subscription data is kept while your subscription is active and for a reasonable period afterwards, so that you can come back without starting over. Invoices and accounting records are kept for as long as tax law requires. Support emails are kept while they are useful and then deleted.
08Your rights
Under the GDPR you may ask us for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, ask us to restrict or object to how we use it, and ask for it in a portable form. Write to support@valoassist.com and we will answer within one month.
You also have the right to complain to a supervisory authority. In Slovenia that is the Information Commissioner (Informacijski pooblaščenec); you may instead complain to the authority in your own country of residence.
09Younger players
Many VALORANT players are teenagers. If you are not old enough to enter a contract on your own where you live, please ask a parent or guardian to do it with you. If you believe a child has subscribed without that agreement, write to us and we will cancel it and delete the data.
10Changes
If this policy changes we update the date at the top of the page, and we tell subscribers by email where the change matters to them.